01Subscriptions
- zeerow plans are billed monthly (or as per your order form), in advance, starting at ₹499 per month plus GST.
- Your plan renews automatically at the end of each billing cycle unless cancelled.
- Plan changes take effect from the next billing cycle. We do not prorate mid-cycle upgrades or downgrades.
02Cancelling your plan
An administrator can cancel at any time by writing to support@zeerow.com or through the account settings. Cancellation takes effect at the end of the current billing cycle, and you keep access until then.
03Refunds
- Fees for a billing cycle that has started are not refundable, including for partly used periods.
- If you were charged twice, charged the wrong amount, or charged after a valid cancellation, we will refund the extra amount in full.
- One-time setup or onboarding fees are not refundable once onboarding work has started.
- Unused prepaid credits are refunded on account closure, after adjusting any dues and charges.
- Approved refunds are made to the original payment method within 7 working days.
04Failed or reversed payments
If a bank transfer or UPI payment you make on zeerow fails but money is debited, it is reversed automatically to the source account or wallet by our banking or payment partner, within the turnaround time set by the Reserve Bank of India for failed transactions. If it does not reflect, contact support with the transaction reference and we will chase it with the partner.
Payments made to a payee are between your company and that payee. zeerow cannot reverse a successful payment sent to the wrong payee, but we will help you raise it with the bank.
05How to raise a refund request
Write to support@zeerow.com with your company name, the invoice or transaction reference, the amount and the reason. We will acknowledge within one working day.