01Level 1: Support
Most issues are fixed fastest by our support team.
- Email: support@zeerow.com
- Phone and WhatsApp: +91 62642 07939
- In the app: Support
| Priority | First reply | Fix target |
|---|---|---|
| Emergency (money or access stuck) | 15 minutes | 2 hours |
| Urgent (approvals, payees, TDS or GST, Tally) | 1 hour | Same day |
02Level 2: Grievance Officer
If you are not satisfied with the support response, or your complaint is about personal data, write to our Grievance Officer:
Grievance Officer, Zeerow Finovate Private Limited, 105, Tulsi Tower, Geeta Bhawan Square, A.B. Road, Indore, Madhya Pradesh 452001. Email: support@zeerow.com
Working hours: Monday to Saturday, 10 am to 7 pm
We acknowledge every grievance within 24 hours and resolve it within 15 days. Please include your company name, registered mobile number, transaction reference (if any) and a short description.
03Level 3: Escalation
- Payments, wallets or cards: if your complaint is about a transaction processed by our regulated banking, payment or PPI partner and is not resolved within 30 days, you may escalate it to that partner's grievance officer and then to the RBI Integrated Ombudsman at cms.rbi.org.in. We will help you with the details.
- Personal data: you may approach the Data Protection Board of India after using our grievance process.
04What we need from you
- Your name and company
- Registered mobile number or email
- Transaction reference, date and amount (for payment issues)
- Screenshots, if helpful