1.1 Subscription-Based Services

• Users may cancel their subscription at any time through their Zeerow account or by contacting our support team.
• Cancellation before the end of the billing cycle will not result in a refund for the remaining period. However, users can continue to use the service until the subscription period ends.

1.2 One-Time Payments & Transactions

• Once a transaction has been initiated and processed through Zeerow, it cannot be cancelled or reversed unless required by law or explicitly permitted under the service terms.
• Users are advised to verify all details before initiating payments to avoid errors.

1.3 Service Plan Changes

• Upgrades: If a user upgrades their subscription plan, the new plan will take effect immediately, and the previous plan's balance may be adjusted on a pro-rata basis.
• Downgrades: Downgrading a plan will be effective from the next billing cycle, and no refunds will be issued for the unused period of the higher-tier plan.

2.1 Eligibility for Refunds

Refunds will only be considered under the following conditions:

• Service Unavailability: If Zeerow is unable to provide the service due to technical issues from our end, users may request a refund.
• Duplicate Payments: If a user is charged multiple times for the same service due to a system error, a refund will be issued upon verification.
• Erroneous Transactions: If a transaction fails due to a technical error but the amount is deducted, the refund will be processed in accordance with banking norms.

2.2 Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of Mind: If a user decides to stop using Zeerow services after activation, no refunds will be issued.
• Partial Usage: If a user has partially utilized the service but chooses to discontinue, no partial refunds will be issued.
• Regulatory Restrictions: Payments are governed by financial regulations, and in the event that a government authority issues a notification restricting Zeerow from providing services, refunds cannot be issued.